Thank you for your purchase! To ensure that your print arrives in perfect condition, please follow the instructions below for unpacking:

Locate the tab at one end of the tape and gently pull the tape from the packaging paper. Be careful not to rip the paper or the print inside. We do not recommend using a utility knife or any other sharp tool to cut the tape and/or the paper. Do not attempt to remove the print from the packaging paper without first removing the tape.

Unroll the print from the packaging paper onto a flat surface. We recommend placing a heavy object on each corner as you unroll your print to help flatten the curled edges in preparation for storage or framing.

Please note that Collectible-Prints is not responsible for damages caused by reckless unpacking.

If you have any questions or concerns about your print, please do not hesitate to contact us at orders@collectible-prints.fr

Thank you again for your purchase, and we hope you enjoy your new artwork!

We’ll do our best to make it as swift as possible !

· Orders will be processed and dispatched on a first-come, first-served basis
· Prints are properly wrapped according to the best conservation practices
· They will be shipped to you in tubes
· The majority of shipments will take between 4 – 10 working days to arrive, counting from the date when the order is dispatched
· Notice of dispatch will be sent to you
· Delivery times can vary according to the item ordered and its destination. Please allow up to 30 days for delivery maximum !

We strive to process and ship orders within 3-5 business days of your purchase. Once your order is prepared for shipment, we’ll send you an email with your tracking number. Shipping rates are based on your shipping address, package size, and value, and we always use the lowest cost shipping carriers available. International customers are responsible for any Duty and Tax assessed by customs in their respective countries.

Expedited shipping is available upon request. Please contact us at orders@collectible-prints.fr to inquire about expedited shipping options.

We want to ensure that you receive your artworks in perfect condition, but if your order arrives damaged or if it’s been lost, please follow the steps below:

If your artwork arrives damaged or blemished, simply decline to take the package or please send photos of the damaged, shipping tube, and your shipping label to open damage claim immediately with the shipping company. You must signal immediatly if there is any doubt of damaged or blemished when you received the package to the carrier. Once the claim is approved, we will send you a store credit in the form of a gift card. The process typically takes about a week from the date you initiated your claim with the shipping company. Please share as well with us the photos of the damaged artwork and the inspection note from the shipper company to orders@collectible-prints.fr within 14 days from the date you received the item. Please note that Collectible-Prints is not responsible for damaged artwork after 14 days of receipt.

If your package has been lost, please email us at orders@collectible-prints.fr. To receive a store credit in the form of a gift card, we must be notified of damages or lost items no later than 14 days from the delivery date.

If you have any questions or concerns about your damaged or lost items, please contact us at orders@collectible-prints.fr